SERDEL S.A.P.

QUALITY

QUALITY POLICY

The Architectural Studio SERDEL aims at drafting of construction and project management based on design, innovation, new technologies and service to our customers.

Our business principles are:

- Increase CUSTOMER SATISFACTION, responding and resolving their problems and expectations in the most efficient way and tailored to their needs and meet the requirements of the customer, and regulatory and legal requirements required by applicable law.

- Get CONTINUOUS IMPROVEMENT IN THE QUALITY OF WORK, ensuring the professional level of training and motivation to develop their activities, as well as upgrading and updating of the study.

- Facilitate the participation of professionals to improve project quality, reduce lead times and achieve a competitive cost, paying special attention to SAFETY and SUSTAINABILITY.

- PRODUCTIVE TEAM WORK, promoting internal communication between different actors in the process, facilitating relations between them and the execution of the work under the projec.

- Meeting the needs and expectations of the community in relation to sustainability.

In short, ensuring maximum customer satisfaction and continuous improvement of the quality of the work, facilitating participation and communication between professionals and getting competitive prices, fair prices and personalized service, bearing in mind that all our partners are directly responsible for obtaining the quality of the project, construction management and service required.

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