Privacy Policy

Last updated: 19/06/2026

In compliance with the provisions of Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, users of this website are informed about the processing of their personal data.

1. Data Controller

SERDEL SAP
Tax ID: A78620135
Address: Calle Ferrer del Río, 21, Madrid 28028 (Madrid)
Telephone: +34 917 250 552
Email: serdel@serdel.com
Website: www.serdel.com

2. Purpose of the treatment

The personal data provided by users may be processed for the following purposes:

  • Manage inquiries, requests for information, and communications made through the website.
  • To handle requests related to the professional services offered by SERDEL SAP.
  • Manage the commercial and contractual relationship with clients and suppliers.
  • Comply with applicable legal obligations.
  • Improve the browsing experience and website functionality.

3. Legal basis for the processing

The processing of personal data is carried out on the following legal bases:

  • User consent.
  • The execution of a contract or the application of pre-contractual measures.
  • Compliance with legal obligations.
  • SERDEL SAP’s legitimate interest in managing its professional activity.

4. Data retention

The data will be kept for the time necessary to fulfill the purpose for which it was collected and while legal responsibilities may arise from its processing.

5. Data recipients

The data will not be transferred to third parties except when legally required or when necessary for the provision of services related to the activity of SERDEL SAP through providers acting as data processors.

6. User Rights

Users may exercise the following rights:

  • Access to your personal data.
  • Correction of inaccurate data.
  • Deletion of your data where appropriate.
  • Limitation of treatment.
  • Opposition to treatment.
  • Data portability.

To exercise these rights, you may contact serdel@serdel.com, indicating the right you wish to exercise and attaching a copy of an identity document.

They also have the right to file a complaint with the Spanish Data Protection Agency if they believe that the processing of their data does not comply with current regulations.

7. Security measures

SERDEL SAP adopts the appropriate technical and organizational measures to guarantee the security, integrity and confidentiality of the personal data processed.

8. Changes to the privacy policy

SERDEL SAP reserves the right to modify this Privacy Policy to adapt it to new legislation or changes in its services. The changes will be published on this same page.

Electronic commercial communications

Legal basis: Express consent (Art. 6.1.a GDPR and Art. 21 LSSI-CE)

Users who complete our forms or make a request for information expressly authorize SERDEL SAP to contact them via WhatsApp, email, telephone and SMS for the following purposes:

  • Manage the request or appointment made.
  • Send commercial information about our architecture and construction management services.
  • Follow up on the business relationship initiated.

The user can revoke this consent at any time by replying “UNSUBSCRIBE” to any message or by writing to serdel@serdel.com.

Retention period: until you revoke your consent or request to unsubscribe.

International data transfers

Some of the suppliers we work with are based outside the European Economic Area, primarily in the United States. The processing of your data by these suppliers is protected by the safeguards established by the European Commission, in particular the EU-U.S. Data Privacy Framework and other appropriate safeguards pursuant to Article 46 of the GDPR.

The main international providers that can access your data are:

  • Meta Platforms, Inc. (advertising campaign and form management)
  • Google LLC (web analytics and advertising)
  • GoHighLevel / LeadConnector (customer relationship management)

Data retention

The data will be retained according to the legal basis for the processing:

  • Data collected through forms and express consent (campaign leads, information requests): until the interested party revokes their consent or requests deletion.
  • Commercial communications by email, WhatsApp or telephone: until the user unsubscribes or revokes consent.
  • Data derived from a contractual relationship: 5 years from the termination of the contract, in accordance with the Civil Code.
  • Tax and accounting documentation (invoices, payments): 6 years, in accordance with the General Tax Law and the Commercial Code.

Once the data needs to be deleted, it will be securely removed or anonymized.